Terms of Service

1. Who these terms are between

These Terms of Service are between Minimise Ltd ("Minimise", "we", "us") — a New Zealand-registered business — and you, the person or entity accessing or using minimise.co.nz and any Minimise-built automation or platform (together, the "Services").

"Services" means the minimise.co.nz website and its subdomains, plus any contracted build work, AIOS automation, or cadence system Minimise has agreed to deliver for you under a Proposal or Statement of Work ("SOW").

2. Use of the website

You may use minimise.co.nz for lawful purposes only. You must not:

• Scrape, crawl, or extract content from the site in bulk without our written consent
• Attempt to gain unauthorised access to any Minimise subdomain, system, or account
• Use the site to transmit malicious code, spam, or fraudulent content
• Impersonate Minimise or any of its clients or staff
• Interfere with the availability or performance of the site

We reserve the right to block access for any visitor we determine is using the site in violation of these terms.

3. Client engagements — your SOW takes priority

These public terms govern your use of the minimise.co.nz website and set a baseline for the relationship between Minimise and any visitor.

If you are a paying client of Minimise, the signed Proposal or SOW between us governs the specific services, deliverables, timelines, pricing, and any other agreed terms. Where the SOW conflicts with these public terms, the SOW prevails.

4. Intellectual property

• Minimise platform and tooling: The underlying platform, skills, orchestration framework, templates, and reusable build patterns that Minimise develops are and remain the intellectual property of Minimise, including any that were developed while working on your engagement. We do not assign ownership of our platform to clients.
• Your data and configuration: You retain full ownership of your data, your client-specific automation configuration, and any content you provide to us. We have no claim over your data.
• Deliverables: Unless the SOW states otherwise, bespoke code or workflows we build specifically for your engagement (as distinct from the reusable platform) are assigned to you on final payment.
• minimise.co.nz content: All content on this website (text, images, copy) is © Minimise Ltd and may not be reproduced without permission.

5. Third-party services

Minimise orchestrates third-party services on your behalf to deliver the automation you have contracted for. The primary services include Anthropic (Claude AI), Twilio (telephony), Retell (voice AI), Supabase (data), DigitalOcean (compute), and others listed in our Privacy Policy §7.

Their terms of service apply to any use of those services. By engaging Minimise to operate these services on your behalf, you acknowledge that your use is also subject to the applicable third-party terms. Minimise is not liable for changes to third-party pricing, features, or availability.

6. Disclaimers and liability

The minimise.co.nz website is provided "as is" without warranty of any kind. We make reasonable efforts to keep the site available and accurate, but we do not guarantee uptime or error-free operation.

For contracted client engagements, our obligations are those set out in the signed SOW. Beyond those obligations:

• Our liability to you is capped at the fees you paid to Minimise in the 3 months preceding the event giving rise to the claim.
• We are not liable for indirect, consequential, or exemplary damages (lost revenue, lost leads, reputational harm).
• We are not liable for outages or failures caused by third-party services (Twilio, Retell, Anthropic, etc.) outside our reasonable control.

Nothing in these terms excludes liability that cannot be excluded under NZ law (including the Consumer Guarantees Act where applicable).

7. Indemnity

You agree to indemnify and hold Minimise harmless from any claim, loss, or expense (including reasonable legal costs) arising from data you instructed us to process if that data was unlawfully obtained or processed by you or on your behalf before being provided to Minimise, or if your use of the Services violates applicable law.

8. Termination

We may revoke your access to minimise.co.nz or any subdomain immediately if we determine you have breached these terms.

Termination of a client engagement is governed by the applicable SOW. On termination, we will return or delete your data per the process described in our Privacy Policy §6 and §12.

9. Governing law and jurisdiction

These terms are governed by the laws of New Zealand. Any dispute that cannot be resolved between us will be referred to the courts of New Zealand, and you submit to the non-exclusive jurisdiction of those courts.

If both parties agree, disputes may be referred to arbitration in Auckland under the Arbitration Act 1996 (NZ) before court proceedings are commenced.

10. Changes to these terms

We may update these terms from time to time. The "Last updated" date at the top will change when we do. For material changes we will summarise the change in the table below. Continued use of the website after the update date constitutes acceptance of the revised terms.

11. Contact

For questions about these terms: